Why was my message sent insecurely?

If this happens, it usually occurs as follows: When you click SEND, you see a prompt saying, "The message will not be encrypted. Send anyway?

First of all, be careful to make an appropriate decision! If the message contains confidential information, DO NOT SEND IT!

There are three possible reasons for the "message not encrypted" issue:

1. You may have de-selected the check box marked "Send securely." Make sure this box is checked when you want to send encrypted messages.
   
2. You may have addressed your message to one or more insecure e-mail addresses. If any email addresses you write in the To, Cc, or Bcc fields are non-secure e-mail addresses, the message will be sent non-securely to all addresses.
   
3. The system may have encountered a communications error. If this is the case, there will be a warning message that displays in the bottom border of the text window that states, "There has been a communications error."

In order to send the message securely, you will need to do the following:

Select and copy the message --

• Click your mouse into the text area at the very beginning of your message.
• Use the scroll bar to scroll down to the bottom of your message.
• While holding down the Shift key, click your mouse at the very end of your message. This will select the entire message.
• Use Ctrl+C (hold down the Ctrl key while also pressing the C key) to copy the message.

Paste the message into a word processor --

• Open your word processing software (Word, WordPerfect, etc.)
• Use Ctrl+V to paste your message into the word processor.
• Go back to your PrivacEmail window (Alt+Tab or click the icon in your taskbar).

Exit PrivacEmail and log in again --

• Click your mouse on the Quit button.
• Login to PrivacEmail again, and enter your passphrase

Paste the message back into PrivacEmail --

• Click your mouse in the text area of the Compose window.
• Use Ctrl+V to paste your message.
• (If the message does not appear in the PrivacEmail text area, go back to your word processor, use Ctrl+A and Ctrl+C, return to PrivacEmail, and use Ctrl+V to paste your message into the text area.)

Send your encrypted message --

• Type your recipient's ___@privacemail.com address in the To field.
• Click the SEND button.

Finally, close your word processor without saving the file.