My screen freezes or goes blank. Now what?

If you're using Netscape and the screen freezes or changes colors and freezes after you've entered your passphrase, try hitting the "Shift" button on your keyboard while simultaneously clicking on the "Reload" button found on the menu bar of your browser. Netscape may be trying to load a cached or old version of the site.

If you are using Microsoft's Internet Explorer, this recommendation will not work. If your screen freezes or changes color and freezes, close the browser and re-enter your username and passphrase.

You may also want to ensure that you have both Java and JavaScript enabled, as well as (on Internet Explorer) having the Java Virtual Machine enabled. See Enabling JavaScript & Java for compatibility above for further details.